Privacy policy

Here is a complete, ready-to-use Privacy Policy template in English tailored for your store (MemoryGlobe), following the exact Shopify and European/international standards.

Privacy Policy

Last updated: September 29, 2026

MemoryGlobe ("we", "us", or "our") operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a tailored shopping experience (the "Services"). MemoryGlobe is powered by Shopify, enabling us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or when you otherwise communicate with us. In the event of a discrepancy between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information", we refer to information that identifies you or another individual, or that can be reasonably associated with you. Personal information does not include information collected anonymously or that has been anonymized so that it cannot identify or be reasonably associated with you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.

     

  • Financial Information: Including credit card, debit card, and financial account numbers, payment card information, transaction details, payment method, payment confirmation, and other payment details.

     

  • Account Information: Including username, password, security questions, preferences, and settings.

  • Transaction Information: Including items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as past transaction history.

  • Communications with Us: Including information you include in communications with us, such as when submitting a customer support request.

  • Device Information: Including information about your device, web browser, network connection, IP address, and other unique identifiers.

  • Usage Information: Including information regarding your interaction with the Services, including how and when you interact with or browse the Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services: From your device when you use our products or services, visit our website, or through the use of cookies and similar technologies.

  • From our service providers: When we engage third parties to enable certain technologies and when they collect or process your personal information on our behalf.

  • From our business partners or other third parties.

3. How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • Providing, Customizing, and Improving the Services: To fulfill our contract with you, process payments, fulfill orders, store your preferences, send account-related notifications, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and create a personalized shopping experience (such as product recommendations).

  • Marketing and Advertising: To send marketing, advertising, and promotional communications via email, SMS, or postal mail, and to display online advertisements for products or services within the Services or on other websites.

  • Security and Fraud Prevention: To authenticate your account, provide a secure checkout experience, detect and investigate potentially fraudulent, illegal, or malicious activity, and protect our services.

  • Communicating with You: To provide customer support, respond to inquiries, and maintain our business relationship with you.

  • Legal Reasons: To comply with applicable laws, respond to valid legal processes, or enforce our terms and policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

 

  • With Shopify, service providers, and vendors: Who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

     

  • With business and marketing partners: To provide marketing services and show targeted ads. Shopify may use personal information collected from your interactions with our store and other merchants to support personalized advertising.

  • With your consent: When you direct or explicitly consent to us sharing certain information with third parties.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction: Such as a merger or bankruptcy, or to comply with legal obligations, enforce applicable terms of service, and protect our rights.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit through the Services will be transmitted and shared with Shopify, as well as third parties located in countries other than where you reside.

Shopify acts as a data controller for certain processing activities related to enhancing its services. To learn more about how Shopify uses your personal information and your rights, please visit the Shopify Consumer Privacy Policy or access the Shopify Privacy Portal.

6. Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of these third-party sites.

7. Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion.

8. Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide the Services, comply with legal obligations, or resolve disputes.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information:

  • Right to Access / Know: Request access to the personal information we hold about you.

  • Right to Deletion: Request the deletion of personal information we hold about you.

  • Right to Correction: Request the correction of inaccurate personal information.

  • Right to Data Portability: Receive a copy of your personal information and request its transfer to a third party.

  • Managing Communication Preferences: Opt-out of promotional emails at any time using the unsubscribe link provided in our emails.

For Residents in the UK / EEA: If you reside in the UK or European Economic Area (EEA), you also have the following rights:

  • Right to Object and Restrict Processing: Request us to stop or restrict the processing of your personal information.

  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.

You can exercise any of these rights by contacting us using the details below or via Shopify's Privacy Portal at https://privacy.shopify.com/en.

10. International Transfers

We may transfer, store, and process your personal information outside the country you live in. When transferring personal information outside the EEA or UK, we rely on recognized transfer mechanisms, such as European Commission Standard Contractual Clauses, unless the transfer is to a country deemed to provide an adequate level of protection.

11. Complaints and Contact Information

If you have any complaints about how we process your personal information or wish to exercise your rights, please contact us at:

  • Store Name: MemoryGlobe

  • Email: [Insert Your Support Email, e.g., support@memoryglobe.com]

  • Address: [Insert Your Business Address / Location]

If you reside in the EEA, you also have the right to lodge a complaint with your local data protection authority.